Pontcanna room terms




Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Cancellation Policy

A credit or debit card is required to guarantee your reservation. Cancellations must be made 48 hours prior to 3pm on the date of scheduled arrival. Bookings are non-transferable.

Deposit Policy

A deposit is not required as a method of guarantee.

Pet Policy

No Pets allowed in rooms. We allow dogs in both our gardens, not inside the restaurant.

Damage & Behaviour

You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Guests are requested to bring any damage to our hotel or property to our immediate attention. Malicious, wilful, or negligent damage or interference to our hotel or property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.